Technology has become complex and has multiple diverse components to manage. Be it the hosting on Amazon or some data center or the security or the local desktops or phone lines, it takes more than one person with diverse skill sets to support the organization.
In such cases, holding such diverse staff is a drain on resources. Hence companies try to outsource such tasks under Managed Services or Shared Services.
Fidel works with clients, where Fidel IT staff visits regularly to the client site per week as well as on ad hoc basis and addresses technology issues. Fidel also helps in identifying matching solutions to address any other internal application needs that cater to the client business.