In recent years, due to market volatility, many companies have gone through such situations –
Sudden corporate restructuring or moving out or in of Japan
Abrupt removal or movement of staff
In such cases, there is no time for proper technical documentation or handover of process thus leaving the client in crisis.
Over last few years, Fidel has assisted such clients with interim management whereby Fidel managers take over the process for a short duration and works with existing staff to assist in daily operations. Based on the client’s requirements, either the process or operations is entirely taken up by Fidel (business process outsourcing) or Fidel identifies candidates on behalf of the client and assists in permanent staffing.